Refund Policy of Kato Nagoya

At Kato Nagoya, we strive to provide all our customers with excellent service and an enjoyable shopping experience. Our return and refund policy has been carefully designed to ensure maximum satisfaction under specific conditions. Please read the following guidelines regarding returns and refunds thoroughly.

100% Return Guarantee on New Products

We offer a full return guarantee on all new products, with the exception of promotional items. Sale items are excluded from this guarantee.

No Refunds for Sale Items

Items purchased during a sale are not eligible for refunds. These purchases are final and cannot be returned or exchanged, even in cases of incorrect sizing.

Return Shipping Costs

Customers are responsible for the shipping costs of all returns. Kato Nagoya does not reimburse return shipping fees and is not liable for any costs incurred during the return process.

Return acceptance period

You have the right to return your order within 30 days of receiving it. After this period, returns will no longer be accepted. Please respect this deadline to qualify for a return.

Exchanging Sale Items

Sale items cannot be exchanged, even if the size is incorrect. Please ensure you choose the correct size before completing your purchase.

100% Guarantee on Defective Items

We offer a full guarantee on all defective items. If a product shows manufacturing defects, it may be returned for a full refund or exchange, depending on your preference.

Return Process

To initiate a return, please send an email to Contact@katonagoya.com. Once your return request has been approved, you will receive detailed instructions to complete the return process.

Requirement to Include a Return Form

Returns without a completed return form cannot be processed. Be sure to include this form with your return to ensure proper handling of your request.

Conclusion

Kato Nagoya is committed to ensuring customer satisfaction. By adhering to our return and refund policy, we ensure that all returns are handled efficiently and fairly. For questions or comments, you can contact our customer service team at Contact@katonagoya.com